Frequently Asked Questions


SUNREE has been selling machines and raw materials of hygiene products for more than 10 years and we have encountered all kinds of problems and questions, here are the most important concerns of our customers before closing the deal.

Yes, samples could be provided for testing. We can help you to arrange shipment, you just need to provide your courier account and recipient information, or pay the express fee to us if you don’t have courier accounts.

Please don’t hesitate to confirm with us for the items. Generally, we keep a stock of the standard products, we support low MOQ.

Based on our integrated supply chain, one container can be mixed load with products as your wish, it can save more capital flow.

Once clear your requirement and determine which product is ideal for you, you could send us the details as much as you can, SUNREE will provide you the best solution.

T/T, L/C are acceptable.

All our processes strictly adhere to ISO9001 procedures, three strict quality control points nine testing processes.

SUNREE will always be there for you if anything is needed.

If we have free stock of the standard products, we can send it to you within 3-5 working days after receiving the deposit or 100% payment into our bank account. If we don’t have free stock, the delivery time will be 1 to 2 weeks.

Yes, we can provide bespoke service to customers with specific requirements, you can send the detailed requirements by email, or send us samples of products that you want to produce or purchase, we will check if we can develop them especially for you.

We develop new items for customers’ specific needs, and some of them may not yet be updated on our website.

We can ship in small batches by way of air express or larger ones by the container, to save costs, you can either use your own assigned shipping agent or our cooperative forwarder.

Please don’t forget that we are located in the coastal areas of China, which means that we have the most convenient maritime transportation!

We have been certified by reputable certification bodies, such as ISO9001, CE. The selection of materials from Exxon Mobil, Dow, Sinopec, Sateri with OEKO-TEX, FSC, TUV biodegradibile in soil, etc. The equipments and wire are RoHS free.

If you want your products to be tested and certified to ensure that they comply with international standards, we can make it through independent and well-recognized testing companies.

We offer you high-quality machines with 1 year guarantee and supply lifetime technical support.

The customer should dispatch the team to inspect the machine at our factory. Raw materials are covered by the customer if the testing is over 30 minutes, inspection standard as the confirmed product drawing, working speed, and finished product standard.

You should make sure every preparation works are ready (electricity, air supply, materials), then contact our salespeople, we will dispatch engineer to install the machine for you, and train your employees to use the machine well. Normally when your preparation is done, you can contact with our sales people and cooperate us to get the visa for the engineer and our engineer will be there within 15 days.

According your machines, we will dispatch 1~3 engineers to your plant, the working time per day is 8 hours, it will take about 15 days to 20 days.

We will send one year enough easy broken spare parts together with the machines, shipping together. During the warranty time, we will supply the spare parts with our cost including the delivery fees.


Send us an inquiry on the website by filling in the form, SUNREE will quote the price to the purchaser after getting the purchase information, we will send samples to you, if you are satisfied with the samples, then confirm the details of final order.

request a consultation

Please tell us what kind of support you need, we will reach out to you within 1 working day, please pay attention to the email with the suffix “”